RESERVATIONS AND CANCELLATIONS

Flexible cancellation policy: in case of booking cancellation due to Coronavirus, there will be no charge, provided that Casa Tuia is informed up to 48 hours before the check-in date. Valid reasons: flight cancellation/not allowed to travel, infected people, or people in mandatory isolation

When booking:

  • We request the filling of the entire guest profile to facilitate the check-in process and the stay
  • We ask how the guest would like to be contacted by Casa Tuia’s reception during the stay, focusing on electronic and/or personal telephone through written messages, as well as if the guest would like to have daily housekeeping service
  • We will privilege the allocation of guests in bedrooms and bungalows which can be directly accessed from the outside (out of the 21, only 2 bedrooms do not have this option). Furthermore, when possible, we will accommodate the guest bedrooms and bungalows that were not occupied in the last 24 hours
  • Should you need to carry out a test for Covid-19, our team is available to take care of all the details
  • Portugal’s National Tourism Authority, in partnership with RNA Assistance Insurance, provides a travel insurance scheme for foreign tourists that covers Covid-19 related claims

 

ACCESS THE RESORT

  • Accessing the resort requires guests to present EU Digital COVID Certificate* (proved vaccinated against or recovered from COVID-19), or a negative test, which will be requested when checking-in.
  • Exclusive access to guests, for any service (visitors not allowed). Exceptionally, guests from Casa Tuia will also be allowed for the Restaurant and/or Sport Activities
  • The use of face mask is mandatory in the common areas (indoors). To avoid waste, guests are recommended to bring their own individual protection equipment (e.g. face mask)
  • Our team is properly protected, using personal protective equipment
  • Hand sanitizer available at hotel access and attendance points

*VALID TESTING: RT-PCR carried out within 72 hours prior to submission; antigen test with laboratory report, carried out within 48 hours prior to its submission; rapid antigen test using the self-test method, carried out within the 24 hours prior to submission in the presence of a health or pharmaceutical professional who certifies its performance and result; rapid self-test antigen test carried out on the spot, at the restaurant’s/hotel’s entrance door, under the supervision of the persons in charge.

NOTE: children under 12 years old are exempt of testing requirements and are free to access places or establishments, to participate in events and to travel around the country.

 

CLEANING AND DISINFECTION

  • The frequency of cleaning and disinfection practices and measures throughout the day were increased, namely regarding materials and existing equipment in accommodation units and common spaces, with special focus on high contact points (switches, remote controls, handles, glasses, electronic devices, and buttons)
  • Use of disinfectant products with proven efficiency in the elimination of the virus.
  • Regular ventilation of all accommodation units and common spaces, taking advantage of our doors and windows
  • The handling and washing textiles procedures were enhanced. Sheets and towels are carefully placed in specific containers to reduce the likelihood of spreading viruses or bacterial

 

FOOD AND DRINK SERVICES

  • Reduced common area capacity to ensure safety distance, according to the National Health Authority measures
  • We strongly advise our guests to book in advance
  • Kitchen and restaurant teams adapted their service to ensure all safety measures, and are protected with specific personal equipment
  • HACCP (Hazard Analysis and Critical Control Point) Plan and Food Safety measures in place were reinforced

 

REMAINING SPACES AND SERVICES

  • Communal kitchen temporarily unavailable
  • Our entire team is able to support our guests in case of emergency or suspicion
  • We have direct contact and specialized support with the local health authority - Cluster of Health Centres West South

 

CASA TUIA TEAM

  • All the teams are trained on the procedures in place
  • Uniform must be changed daily at the workplace
  • Employees have personal protective equipment for mandatory use
  • Staff Only areas are cleaned and disinfected regularly, and the number of people allowed in each area was reduced
  • It is privileged to carry out shifts and the establishment of teams always with the same group of employees

 

SUPPLIERS AND EXTERNAL SERVICES

  • Suppliers with "Clean & Safe" label are preferred
  • Suppliers have a prevention and contingency plan
  • Safety procedures in the delivery of goods are in place
  • All non-essential external services are temporarily suspended

 

EVENTS

  • Tailor-made measures, consistent with the measures mentioned above, respecting each event’s profile and the evolution of the pandemic

 

Useful Information about Covid-19